L.L. Bean, Inc. Reviews and Complaints All Reviews

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L.L. Bean, Inc. Reviews

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  • Return of a Solar Wind & Go

    LL Bean store in Burlington Vt. I was returning an item that I ordered through the Net. A manager met me and Inquired about my visit. He advised me that the store did not have the item and checked with a store in West Lebanon,NH (I was going there in two weeks). The store did not have the item. He proposed taking the item and giving me a credit which I could use on the Net or another location. As the counter clerk was logged onto the system he asked her to process the request. She processed the credit and offered to order the item for me. She completed the order and had the item mailed to... More...
    (Shopping, Chain Stores)
    philf's Picture   philf    0 Comments   Comments
  • order delayed

    I ordered Bean boots for my daughter on December 2, 2014 for a Christmas present. I was told that they would arrive in March. In February I was informed that the boots would be arriving in April. These delays were annoying, but understandable, considering the popularity of the product. I then called in February to change the order, to change the boot size. I then received an email that the boots would not arrive until June. When I found this out I canceled the order, since, unlike the previous delays, there was no excuse for this, other than the company%u2019s internal protocol. I have... More...
    (Holiday shopping reviews)
  • No help getting credit card that company pre-selected me for.

    12-1-14 on the phone for an hour ,transferred 4 times! Have letter from LL Bean they have approved a Visa card for me but need the Personal ID Code enclosed in letter. I tried and tried to find where this was to be entered on line so I could use the card. No satisfaction on line so then called them. After 4 transfers and rep wanted to transfer me someplace else I hung up. No one helped me I did not apply for this Visa LLBean WANTED me to have it!. I would have placed order today using the card but was so disgusted with inept reps I decided to forget the whole thing. No order to Bean... More...
    (Credit Cards, Finance, Banks)
    Rinkydinks's Picture   Rinkydinks    0 Comments   Comments
  • LL Bean Oxford Cloth Dress Shirts.

    LL Bean - I have been on-line and read this same comment in several reviews. I have a number of your Oxford Cloth Dress Shirts (they wear great as far as durability) and was hoping that you would consider changing to two buttons on the armcuff instead of the current one button. The one button is placed such that the diameter of the cuff far exceeds most men's wrist sizes and contributes to a more sloppy appearance for the shirt. Adding a second button (as I see in almost all men's dress shirts by other manufacturer's) would allow for the choice of a smaller diameter cuff... More...
    (Shopping, Chain Stores)
    FloridaRuss's Picture   FloridaRuss    0 Comments   Comments
  • Christmas Gift Revelation

    I recently ordered an expensive gift for my daughter for Christmas. We had decided this year to purchase only one gift each. She texted me and thanked me for her bean boots that she would be receiving this upcoming Christmas from LLbean. I was puzzled as to how she found out. LLBean had sent her an e-mail about the order! When I called to see why her e-mail was listed and asked to remove it from my account; there was absolutely no apologies whatsoever. Disappointed! !! More...
    (Holiday shopping reviews)
  • Chill Pill minature speakers

    Extremely satisfied with the way Maureen at your King of Prussia, Pa. store helped me on my Christmas dilemma. The Marlton, Nj. store was out of the Chill Pill speakers that I needed for Christmas. Maureen not only sold me the speakers BUT took them to her home in Moorestown, NJ for me to pickup the next day as I live in Marlton, Nj about 8 miles away from her house. WHAT A SALES EXPERIENCE..I shop regularly at LL Bean and can't say enough about your sales personal. A mention as well for Ruth at the Marlton, Nj. store who is extremely helpful. Please mention to both of these Ladies... More...
    (Holiday shopping reviews)
  • order error

    I placed an order for a pair of slippers and a pair of boots from L.L. Bean. While I certainly appreciate the speedy delivery maybe it was so speedy they didn't bother to check the order before it went out? What I received were one pair of wicked good slippers and one pair of dorky slippers I DID NOT order, not even remotely close to the boots I ordered. When I called to get it fixed I was informed my boots were no longer available? The customer service rep said she was sorry and that was it. In addition I get to drive the dorky slippers to the UPS drop. A lot of disappointment... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    bink48362's Picture   bink48362    0 Comments   Comments
  • Lame

    I made a order with the company noticed the system did not have the right address. We have a new floor at the building and the mail system does not know it yet. It happens all i do is tell the system to override and place in what i wanted. well in this case the program did not care for that. So i do the next logical step call them aka llbean. they tell me oh cant do a thing you should cancel the order and re-order. really for the same thing to happen again. I even told the guy just append the floor. nope notta so i was like fine not worth the hassle and wait will just go to landsend... More...
    (Shopping, Chain Stores)
    soma's Picture   soma    0 Comments   Comments
  • LL Bean review

    Living in maine LLbean is a place all mainers go to know when they shop for an item that it's going to last for many years and when it does start to fail you can bring it back to beans to have you item replaced. Now as a mom I want to buy my kids winter stuff to know that there going to be warm wet free and I'm worry free. Not the case I bought my kids there winter wear to only find them wet when they get home. I sent back my sons items cause I was able to find him other items at local stores for the rest of the season. As for my little girl I couldn't find any thing so I... More...
    (Shopping, Chain Stores)
    somad's Picture   somad    1 Comments   Comments
  • Problems with orders@llbean.com

    On 12/5/10, I placed an order for TC258269, Deep Coffee Snow Sneakers, Size 9 1/2. Immediately after I received the order confirmation for the Snow Sneakers, I forwarded the email to orders@llbean.com with a request to cancel the order. I did not hear anything back from this emailed cancellation request. (From here on out, things just got more convoluted, but I will save that for another Support Ticket.) When I did an online chat with a customer service rep on 12/20/10, she stated that, "That is great that you have them [ the sent email to cancel order] in your Sent file. It... More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Coupons force customer to Make many small orders

    $10 Gift with $50 or more purchase bad for customers and business. I made a purchase of $200 online. Thought I would get a gift card for every $50 purchase. Received email confirmming order tried to contact LL BEAN got cut off on Live Chat twice. Called Customer Service could not change to smaller order so I could take full advantage of 4 gift cards. Would not cancel order so I could resubmit as smaller orders. email from them is below. Would it not be cheaper for company to have one big order than several small orders? Also less headache and paperwork for both customer and company.... More...
  • Online coupon order

    I made a purchase online for over $200 before tax. The advertisement said $10 Gift Card for Purchases over $50. Received email that I would get one gift card. Went Live Chat & was cut off twice. Called Customer Service to change order to 4 smaller orders so I could get 4 gift cards they would not do that. So requested the order to be cancelled they also would not do that because they already billed me. Order has not been sent yet just in processing. Email is below I also went on LL Beans Facebook to let others know about the situation & all my comments were removed from... More...
    RuthLowery's Picture   RuthLowery    0 Comments   Comments
  • LLBean creed no longer honored

    I contacted LLBean concerning a fleece jacket that had a failed zipper...I shared with them how much I loved the jacket and that it was well worn with a burn hole in the sleeve...they responded that the zipper repair did not fall under the guarantee because of the burn hole. How are the two related??? The LLBean Creed of 1918(?) is no longer being honored. I will no longer shop at LLBean until they update their service claims...or fix the zipper! Tom of Vermont More...
    (Repair Services)
    beehive2's Picture   beehive2    0 Comments   Comments
  • Gum Shoe disatisfied

    I tried to repaired a pair of gum shoes I have had repaird several times before, having the soles replaced and essentially had myself a new pair of gumshoes. This last repair was unsuccessful because Bean could not repair them because they were repaired too many times. I then went to a LL Bean store in Pittsburgh and wanted to buy a new pair of gum shoes to my dissatifaction they do not make my shoe size any more and the customer service would not take the tracing of my foot and make me a set of shoes. I have bought 3 pair of gum shoe styles from Bean and have sent them my size 6 tracing... More...
    woodsman's Picture   woodsman    0 Comments   Comments
  • Big Tall

    Dear Sir or Madam, Why does LL Bean continue to ignore the Big and Tall segment of our population in it's offerings? There are many items that you offer for sale that I would like to purchase, however, you do not offer them in Big and Tall sizes. Please advise if there is any potential change in reference to this matter; and if not why? Eddy A. Smith 960 Northwood Drive Apt. 3 Endwell, NY 13760 607.239.6001 easlks@yahoo.com More...
    (Shopping, Chain Stores)
    easlks's Picture   easlks    1 Comments   Comments
  • Coupons Ripoff

    Was thrilled to receive 3, $10 holiday coupons after purchasing Bean items last Christmas... Since Bean never has sales on current items, I felt it made up for their higher prices. I redeemed them for a pair of shoes, that fit very poorly... So I sent back the shoes for a jacket and pants. Guess what? Bean customer service said I couldn't redeem my $30 coupons "Sorry, you can't return for a different item!" HuH??? Guess what Bean? As a 30+ year customer, I will NEVER deal with you again... Oh yeah, when I asked to be connected with your upper... More...
    bigmuddy05's Picture   bigmuddy05    0 Comments   Comments
  • Just an observation

    It seems that you are compromising the rugged spirit of the Maine outdoors by offering more of an urban line of imported clothing. I remember Eddie Bauer and Bannana Republic and even the Gap softened it's edges this way and it lost them many customers. Me included. LL Bean used to be unique and not just a clone of other catalogue houses. While I realize that imports are a fact of life and more Americans live in urban settings isn't there a way to toughen up and bring back the Maine charm of rugged clothing not made in China? Thanks Tom Hardy Made in Maine More...
    (Shopping, Chain Stores)
    Chalybs's Picture   Chalybs    0 Comments   Comments
  • L.L. Bean Christmas trees

    The recent news that Beans was going to stop buying the bulk of their evergreens from out of state has caused me to rethink how your company now works. How you could even consider doing that to a company that has served you well for years,and that donates thousands of wreaths to decorate the graves of Americas heros, is beyond me.for a company that built their wealth and reputation on being a proudMaine company, all I can say isL.L. would be ashamed of you.I know I am. More...
    (Shopping, Chain Stores)
    Scampah's Picture   Scampah    2 Comments   Comments
  • L.L.Bean Visa Card

    I am very dissappointed with L.L.Bean corporation. I truly like their products - but am very upset at the way they handle their potential credit card customers. They don't have the incentives (free shipping, free monograming, etc) for customers who pay their bills and credit cards off monthly,owe no one, etc..... I applied for the L.L.Bean Visa Card but was turned down (of course, no one contacted me to tell me this, I had to call and e-mail quite a few times before I got any answers - after over two months). I was turned down because I have no debt. I do charge quite a bit, but... More...
    (Shopping, Chain Stores)
    mosie's Picture   mosie    3 Comments   Comments
  • No Longer an L L bean customer

    Long time customer of LL Bean! Lack of recent customer service will deter me from continuing to buy their products. I bought an .entertainment center that turned out to be damaged because It was left out in the rain by UPS. LL Bean pleasantly informed me that they would ship out another unit to replace the first one. I was instructed to carefully unwrap the 2nd package so I could use it to rewrap the damaged one. Second one arrived, with the help of two friends we assembled it. This Entertainment unit was difficult to assemble, extra holes , quality control of product certainly not... More...
    (Shopping, Chain Stores)
  • Deceased mom sent to collections...

    My wife's 85 year old mom passed away last week. Mom's LL Bean card had a $1,000.00 balance, and was due the same day she died. We contacted the lawyer in charge of Mom's estate, who told us not to pay mom's bills out of our own money, but to advise the companies of her death, and the payments would be settled with the will. My wife advised LL Bean of mom's death. She was immediately sent to collections, and a very rude woman, who kept asking for an immediate payment, and finally hung up on my wife. Mom's credit was outstanding, by the way. Now.. a day... More...
    (Shopping, Chain Stores)
    JimErnest's Picture   JimErnest    0 Comments   Comments
  • Not making Christmas shipment

    Order number . Placed order before noon on 12/19. Called to ensure it will make Christmas. Told by representative that it will be there by 12/24. Get confirmation products shipped on 12/22. On 12/23 I check and package will be delivered on 12/27!! UGH. Call customer service. Go up two level (both groups were very professional). I am told I will have an email in my personal account explaining to my wife that the mistake was on LL Bean's side. Call made at 3pm ET. At 10:10pm I STILL DONT HAVE THE EMAIL. Told that it takes 4 hours. 3pm+ 4 hours is 7pm. Issues 1. Person that took... More...
    (Shopping, Chain Stores)


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