L.L. Bean, Inc. Support Tickets All Reviews

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L.L. Bean, Inc. Reviews

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  • Christmas Gift Revelation



    I recently ordered an expensive gift for my daughter for Christmas. We had decided this year to purchase only one gift each. She texted me and thanked me for her bean boots that she would be receiving this upcoming Christmas from LLbean. I was puzzled as to how she found out. LLBean had sent her an e-mail about the order! When I called to see why her e-mail was listed and asked to remove it from my account; there was absolutely no apologies whatsoever. Disappointed! !! More...
    (Holiday shopping reviews)
  • Problems with orders@llbean.com



    On 12/5/10, I placed an order for TC258269, Deep Coffee Snow Sneakers, Size 9 1/2. Immediately after I received the order confirmation for the Snow Sneakers, I forwarded the email to orders@llbean.com with a request to cancel the order. I did not hear anything back from this emailed cancellation request. (From here on out, things just got more convoluted, but I will save that for another Support Ticket.) When I did an online chat with a customer service rep on 12/20/10, she stated that, "That is great that you have them [ the sent email to cancel order] in your Sent file. It... More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Coupons force customer to Make many small orders



    $10 Gift with $50 or more purchase bad for customers and business. I made a purchase of $200 online. Thought I would get a gift card for every $50 purchase. Received email confirmming order tried to contact LL BEAN got cut off on Live Chat twice. Called Customer Service could not change to smaller order so I could take full advantage of 4 gift cards. Would not cancel order so I could resubmit as smaller orders. email from them is below. Would it not be cheaper for company to have one big order than several small orders? Also less headache and paperwork for both customer and company.... More...
    (Advertising)
  • Not making Christmas shipment



    Order number . Placed order before noon on 12/19. Called to ensure it will make Christmas. Told by representative that it will be there by 12/24. Get confirmation products shipped on 12/22. On 12/23 I check and package will be delivered on 12/27!! UGH. Call customer service. Go up two level (both groups were very professional). I am told I will have an email in my personal account explaining to my wife that the mistake was on LL Bean's side. Call made at 3pm ET. At 10:10pm I STILL DONT HAVE THE EMAIL. Told that it takes 4 hours. 3pm+ 4 hours is 7pm. Issues 1. Person that took... More...
    (Shopping, Chain Stores)


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