L.L. Bean, Inc. Complaint
Online coupon order - coupons
I also went on LL Beans Facebook to let others know about the situation & all my comments were removed from that site. So instead of editing my order so I can receive the additional Gift Cards they would rather have me refuse or return the merchandise. This company certainly isn't Kohls who would ship quickly & give all Gift Certificates online not through the mail. Would it not be cheaper for LL Bean to deliver one large than several small orders?
Losing Respect for LL BEAN
Dear Ms Lowery,
Thank you for contacting L.L.Bean regarding confusion on the promotional gift card. We
apologise for any misunderstanding on this. The copy does state: Free $10.00 gift card
with purchase of $50.00 or more.
Unfortunately, we are already in the process of filling your order and are unable to
change or stop it. We are so sorry, but we are working quickly to get orders out in
time for the holiday ahead. You may certainly return the items or refuse the package
when it arrives. We have provided Free Shipping, so you have not been charged for
delivery. We are able to cancel the back ordered item, however, so we have done that.
Your card has not been charged for the Windstopper Peruvian Hat.
Again, our apologies for any misunderstanding. If we can assist you further in any way,
please do not hesitate to contact us.
L.L.Bean Customer Service
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