L.L. Bean, Inc. Review

L.L. Bean, Inc. Review

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Return of a Solar Wind & Go - Solar Wind & Go


LL Bean store in Burlington Vt.
I was returning an item that I ordered through the Net. A manager met me and Inquired about my visit. He advised me that the store did not have the item and checked with a store in West Lebanon,NH (I was going there in two weeks). The store did not have the item. He proposed taking the item and giving me a credit which I could use on the Net or another location. As the counter clerk was logged onto the system he asked her to process the request. She processed the credit and offered to order the item for me. She completed the order and had the item mailed to my home
I left the store with an admiration for the technical proficiency of the staff. I also appreciated the positive attitude of the staff who dealt with my problem.


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