L.L. Bean, Inc. Reviews and Complaints All Reviews

sallyeline's Picture Comment by sallyeline  0

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I bought a pair of 'Sunwashed Sweat Pants' for $34.50 and paid $15 to have them shortened. The first time I wore them a got a little chocolate on the front and used Shout to remove the spots before I put the pants in the wash. (I had prewashed the pants before taking them for alteration.)When I took the pants out of the dryer, the places where I had used the Shout were bleached out! I called Customer Service and was told that the Care Label says 'Do not spot clean.' She went on to tell me bluntly "IT WAS YOUR FAULT" (Those were her exact words!) and that LLBean wasn't responsible. I told her I thought this was outrageous. I have NEVER heard of a washable garment that you couldn't use a national brand of spot remover intended for washable clothes on it. I don't think Bean ought to be selling clothes that can't be cared for in the customary manner.

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