L.L. Bean, Inc. Support Ticket - Freeport, Maine

Coupons force customer to Make many small orders - coupons

Created By: RuthLowery's Picture RuthLowery Last Reply: RuthLowery's Picture RuthLowery
Priority Level: [Emergency] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: N/A Replies: 0
Product: coupons

$10 Gift with $50 or more purchase bad for customers and business. I made a purchase of $200 online. Thought I would get a gift card for every $50 purchase. Received email confirmming order tried to contact LL BEAN got cut off on Live Chat twice. Called Customer Service could not change to smaller order so I could take full advantage of 4 gift cards. Would not cancel order so I could resubmit as smaller orders. email from them is below. Would it not be cheaper for company to have one big order than several small orders? Also less headache and paperwork for both customer and company. Do you really want my order returned and lose a customer? Please rebuild my confidence in LL Bean

Dear Ms Lowery,

Thank you for contacting L.L.Bean regarding confusion on the promotional gift card. We

apologise for any misunderstanding on this. The copy does state: Free $10.00 gift card

with purchase of $50.00 or more.

Unfortunately, we are already in the process of filling your order and are unable to

change or stop it. We are so sorry, but we are working quickly to get orders out in

time for the holiday ahead. You may certainly return the items or refuse the package

when it arrives. We have provided Free Shipping, so you have not been charged for

delivery. We are able to cancel the back ordered item, however, so we have done that.

Your card has not been charged for the Windstopper Peruvian Hat.

Again, our apologies for any misunderstanding. If we can assist you further in any way,

please do not hesitate to contact us.

Jeanette M
L.L.Bean Customer Service

Freeport, Maine

Phone: 207-552-3028


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