L.L. Bean, Inc. Support Ticket

Not making Christmas shipment - Shipping

Created By: tipping's Picture tipping Last Reply: tipping's Picture tipping
Priority Level: [High] Status: [Open]
Created: 8 years ago Last Updated: 8 years ago
Department: N/A Replies: 0
Product: Shipping

Order number . Placed order before noon on 12/19. Called to ensure it will make Christmas. Told by representative that it will be there by 12/24. Get confirmation products shipped on 12/22. On 12/23 I check and package will be delivered on 12/27!! UGH.

Call customer service. Go up two level (both groups were very professional). I am told I will have an email in my personal account explaining to my wife that the mistake was on LL Bean's side. Call made at 3pm ET. At 10:10pm I STILL DONT HAVE THE EMAIL. Told that it takes 4 hours. 3pm+ 4 hours is 7pm.

Issues
1. Person that took original order not trained

2. 3 Days from order taken to order ship

3. Order shipped via UPS from Casco Maine to Portland. THEN transferred to USPS.

4. After 30 minutes on the phone with a supervisor's supervisor I have no email.

LLBean is the last place of good customer service. I know mistakes are made. But two to the same customer? Come on guys and gals... I AM THE CUSTOMER. LLBean is a full price ride while the rest of retail is cutting and slashing prices.


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