L.L. Bean, Inc. Support Ticket

Problems with orders@llbean.com

Created By: DesertBee's Picture DesertBee Last Reply: 's Picture
Priority Level: [Medium] Status: [Open]
Created: 7 years ago Last Updated: 3 years ago
Department: N/A Replies: 1

On 12/5/10, I placed an order for TC258269, Deep Coffee Snow Sneakers, Size 9 1/2.

Immediately after I received the order confirmation for the Snow Sneakers, I forwarded the email to orders@llbean.com with a request to cancel the order.

I did not hear anything back from this emailed cancellation request. (From here on out, things just got more convoluted, but I will save that for another Support Ticket.)

When I did an online chat with a customer service rep on 12/20/10, she stated that, "That is great that you have them [ the sent email to cancel order] in your Sent file. It doesn't change

the fact that we never received the email to cancel."

I could maybe understand this being a one-time problem, but I also sent a complaint regarding my whole situation to orders@llbean.com on 12/20/10, and over 12 hours later, have heard nothing in return. Does this mean that they never received this email, either?

Could be a problem on Gmail's end. Could be a problem on LL Bean's end. I have no way to know, but it does leave me suspicious, and plenty frustrated as well.


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LLBeanPR says: (7 years ago)
Hi DesertBee
Please send me an email with your order number and/or contact number and I will check into this for you. Thank you, Laurie Brooks, L.L.Bean Public Relations

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